Rotoplas SURESTEP SAFETY STEP SQUARE STANDARD SSS

Real-time Shipping Cost

The shipping cost is located on the checkout page before the Confirmation and Payment page.
Please do not hesitate to contact us if you have any other inquiry regarding the shipment.

Multiple Products Shipment

• Multiple products in your Shopping Cart may be despatched from more than one factory location…This may affect the freight calculation.
• Some university postcodes may not be recognised by the TNT lookup. Please use the suburb postcode.

You Have to log in as an account customer.

Place your order with the Pickup delivery option chosen then please give us notification via email Contact Us of the following details:

• Freight company name
• Freight company contact phone number
• Freight company account number
• Also advise us of the type of service required – eg. Road, Express, Urgent, etc.

When the order is packed and ready for despatch, we will contact your freight company for a pickup on your behalf. All delivery costs and insurance are your responsibility.

Note : Orders will be packed to suit the destination..(Overseas orders are packed ready for export.)

In some rare circumstances when orders are paid for by credit card, our bank may require us to obtain photo identification on pickups.

In these circumstances we may require some form of verification from you before allowing your courier to collect your order.

In either case you will be contacted by us via email when your order is despatched, or if we require additional payment verification.

Delivery Address and Contact Details

When placing an order with Spacepac Industries Pty Ltd, where we are to deliver goods to you, we require a physical ground floor street address.

We will notify you if we are unable to deliver it to the address.

To assist us in processing your order, please also provide your land-line or mobile phone numbers. Please note that an authorised signatory needs to be at the delivery address to sign for and collect the goods, and that photo identification may be requested.

If a customer is not at the address at the time of delivery, he/she is responsible for follow up and re-shipping costs.

Lead Time

Order Processing 2 to 7 Working Days. Some manufactured products may take significantly longer to process. Please check individual product descriptions for lead times.

Shipping Time 1 to 7 Working Days.

Freight company deliveries may take more time.

Delivery Charges

Spacepac Industries Pty Ltd has implemented a set of Standard Freight Charges that are offered for orders delivered by our freight providers

Your status will be determined automatically based on the Postcode entered into the “Deliver To” field of the Shipping Information form.

All documentation is to be supplied by purchasers.

Proof of Delivery

Should you require a proof of delivery at any time (after the standard lead time), please Contact Us and we will email you a copy.

Delivery Carriers

For Australia-wide deliveries we use Australia Post as well as various Freight Companies such as TNT.

For overseas customers we suggest you contact TNT International (Link) to arrange transport.

After an order is placed, you will receive a confirmation email with the full details of your order.

Spacepac Industries Pty Ltd staff will process your order as soon as possible and provide you with regular updates.

Please view our Customer Feedback page to read about our customer service and speedy delivery.